Yume Y11 review (scooter + ordering process)

YiXin · 2022-10-06T17:01:17+00:00

Shipping Ordered my Yume Y11 last week and it showed up at my front door yesterday despite a minor delay on FedEx’s part. The packaging is simple but rather...

Yume Y11 review (scooter + ordering process)

PaulN

welcome to club Yume lol
Nice review and summary of why I went Yume too.
No nonsense, good range, you get what you see on the website. The quality is there especially fore the price point.

Don’t worry about the handling, you will get used to it, same thing happened to me. You just have to adjust your stance and your steering inputs and respect that this weighs typically 50% more than other mid range scooters. Actually the weight makes it ideal for stable cruising which typically is a higher percentage of rides. Cold day here to ride, but i saw a few today in the morning. This hobby is catching on.

YiXin

PaulN

I have been ridding the Y11 around over the long weekend and man this thing is fun! Perfect tool for zipping through the trails and admire the beautiful fall in Ontario.

I did notice one small nuisance - the brake light only comes on when I squeeze the front brake, but not the rear brake (same goes for the little warning sign on the display). I suspect it is not connected properly so will try to open the deck and see if I can fix it. Otherwise the scooter is rock solid.

I figured this might just be the perfect time to try out Yume’s customer service, and so far they are doing just fine. I went on their website, open the chat box and give them my email / order# (only for the first time). They do not reply immediately but the next day which is understandable given the time zone. The instructions are clear, and they offered to send me replacement + connect me to their engineer via Whatsapp for easier diagnosis. We shall see how this going to resolve, but I can feel that they are really trying.

I know the Y11 is one of the many iterations of the rebranded “Chinese modular scooters”, and I can probably save few hundred more bucks buying a similar one off of Aliexpress. But Yume’s short shipping time and the out of box quality plus the fact that I’m able to get help after the initial purchase is just a pleasant surprise.

PaulN

Yeah that is how they helped me, opening the deck is easy. I would use a light impact electric gun rather than hand tools to doo that. Be careful if your deck has LED’s because there will be a clip to the rear you need to un clip to set the deck aside

I’m not a big fan of the way the wires are strewn about under the deck, It would be nice if they gave a little bit more slack in some of them because a hard left turn of the the steering actually pulls all the wires. I had to modify the main wire strain relief at front of the deck as best I could because it is too short and pulls out unplugging the clip for the display on mine. Just an extra inch of wire would have made all the difference in the world. While you are under the deck, carefully check the yellow power terminal blocks for front and rear wheels (see my post earlier on forum here I have pictures) to make sure all the little nuts are tight. I recommend putting a tiny bit of Loctite or just a dot of paint on those so they don’t vibrate loose. I used liquid electrical tape because I had some on hand.

YiXin

PaulN
Thanks for the tips, I will give it a try when I get home today.

For the life of me I couldn’t get the deck to open earlier I thought they glued it on for water proof ratings - then Yume’s support reminded me that there are screws under the grip tape as well. LOL silly me.

Btw let me know when you are out riding, I’m down to tag along.

PaulN

YiXin

PaulN

YiXin
See what i mean - a disaster of wires… The big yellow terminal blocks - on mine the one for the rear motor the nuts were loose and the motor stopped on me barely made it home. Keep in mind if you have CAA they will help you out, i read in their latest flyer/magazine they send out, they will come get you on e-bikes and regular bikes if you have a flat or breakdown just as if you had a car or motorcycle. Pretty cool as a last resort.

DubS

That spaghetti stuff looks like a mess. Guess they figured it’s not visible so who cares. Tuck it n forget about it.

PaulN

DubS

Yup i cleaned it up a little but problem is the wires have no extra length so i cant really route them cleaner. Plus I wanted to mark what was what, Yume refuses to give me P-codes and the basic el. schematic which sucks too. Those yellow terminal blocks are really cheaply made as well, I doubt they are even spec’d properly for 72/84 at full charge volts DC and the significant amperage that can go through them under full load going up a steep hill.

YiXin

Ok I still couldn’t remove the deck lid no matter what I try, and there isn’t any screw under the grip tape. I found out the hard way and now I have half of the grip tape left on the deck.

But I did find and fix the problem! After no luck with opening the deck I fished around the rear brake cable and saw this plug not connected. So I unwrapped the cable cover and plugged it in, and voila!

Flybiyou

YiXin

Did you ever figure out how to open the deck? I just got mine and the wife’s in and can’t get it open as well. I asked Yume and was told the same thing that there is screws under the deck.

YiXin

Flybiyou I was able to remove the grip tape, but there was no screw underneath.. The factory grip tape was a pain to tear off, not sure what kind of adhesive they used but it took me almost an hour to get rid of it and clean the residues. So if you haven’t done it yet, leave the tape on.

I still haven’t been able get the lid to open, but I strongly believe the seal they used to water proof it is too sticky and I might need to use some tool to force / cut it open.

Let me know if you find anything…

PaulN

Flybiyou
Sorry guys i just log in on weekdays here. Flybiyou correct - mine actually did not require any prying - you do also have to remove the footrest which is all easy basic stuff and be careful of small wire connectors so you can set aside the acrylic plate.
I’m surprised your wiring was neatly arranged - i mean look at mine.. Looks like a rats nest.
i suggest while you have the deck open just check the wiring harness coming into the under deck compartment so it is properly strain relived so a hard sharp turn does not yank out any connectors. I tie wrapped some foam rubber and created a cushioned relief. No issues since.

Flybiyou

YiXin

Got the deck off… It’s just a sealant they use. Took a small flat head and tapped it till I broke the seal and worked my way down. Once you get one side free you can just peel up. Careful don’t go but about a ½ in so you don’t hit a wire or brake line.

I was shocked to see all the wires tucked nicely and sticky foam to brace them.

Flybiyou

PaulN

You must have a different model Y11 or year.
Is yours the Y11 Plus ?

There is no foot rest just part of the rear fender is the foot rest. Also no Acrylic on mine just a thin plate. I belive the battery is also Panasonic from looking up the model number.

PaulN

Flybiyou
No mine is M11H its the second from their top model scooter here is a link

https://www.yumeway.com/products/m11-electric-scooters-59mph-7000w?variant=39885518635051

CoolShitTV

Anyone have the problem of the front end rocking forward and backwards? There is a video Yume has but it’s not fixing my problem.

PaulN

CoolShitTV
Can you describe your issue more in depth possibly add a photo ? Can you confirm which model Yume you have because the front design set up of mine vs the Y11 are totally different

YiXin

CoolShitTV

Agree with Paul here. I have noticed a slight flex on the stem of the Y11 but it’s nothing crazy. I’m under the impression that this is normal, I get similar flex on my Zero 10x and perhaps it helps absorb some inertia force when you brake / accelerate hard.

If you are talking about a bigger motion than just barely noticeable, then check the locking mechanism. Sometimes if you don’t push the lever all the way down and secure it, you get a slightly bigger play in the stem.

CoolShitTV

PaulN there is serious play of the stem rocking back and forth. My friend had to shave down a portion where pin locks into the frame. The front end is solid as a rock now.

CoolShitTV

PaulN

CoolShitTV

PaulN
Here is the Yume video of how to fix the problem I had

2muchcoffee4me

YiXin in reference to your inertia when accelerating/braking comment, you shouldn’t be pulling/pushing on the stem when braking/accelerating. Your feet should be firmly planted with a good stance, and your legs should be taking up the inertia. Your hands should barely be holding the bars. Wrenching on the bars leads to broken stems. 😎

PaulN

2muchcoffee4me

Totally agree - just takes some experience to get to that phase riding though, it’s more like surfing and you have a bar on the surfboard but you just do light inputs on it. Even for turning your shifting your weight on your feet to make those turns. I find by concentrating on not putting much force on the stem your body finds ways to do those other inputs naturally.

2muchcoffee4me

PaulN Yea, it definitely takes practice, especially if you have a powerful scooter.