Bad service escooter company's

TheEniGm17UK

Good day all I though I would right a post on there forum, so has anyone else had bad service or communications with any escooter dealers, shops or repair centers. As I bought my escooter from said place in UK, then it had it faults an broke within 6 weeks of me owning my Inokim. So I contacted the sellers has are the biggest traders and repair shops for escooters in the UK. So they told me without sending it back they would not know what problem was an it would be looked at an then told how the problems would be resolved. So I sent it tracked by parcel force and the company then received it within 2 days of sending, so they have a 10 working day policy which when return it states it could take up to 10 days to look at the scooter/bike etc, so I’ve now been waiting over 4 weeks since they received it. I’ve emailed an tried contacting them in regards to any progress on my scooter I got one message over week ago saying they would look into it an chase up the technician team but because of covid they had no even looked at it yet, but since then I’ve had no reply or told any information even though tried contacting again to see if any news an had no reply. It getting really stressful as I saved up for my lovely scooter and for it to get forgotten about as by time it seen fixed and back to me it could be 6 weeks. I still don’t know what is wrong with it or how it can be repaired. Just a waiting game now I guess!!

I just want it back fixed to start curising on it again.
So wanted to see if anyone else had bad experience like me

justin

TheEniGm17UK Really sorry to hear about your repair experience. Even the best companies will have customers slip through the cracks on occasion.

It’s really helpful to know what company as some of them are on here and a post can sometimes spark action.

AirCanada143

TheEniGm17UK hope it wasn’t solar

TheEniGm17UK

Thanks for reply Justin,
I wont name the company purely as I’ve now been in contact with them and spoken to me about my Light 2. So they looked at it and changed the controller inside of the scooter an I was told that even after that it still wasn’t working, so they couldn’t fix it and have sent it back to manufacturer (Inokim). But on the bright side they are sending me a brand new one to replace mine which is not repairable. So it should arrive Tuesday morning thank god I’m getting it back well new but old if you get me can’t wait to have it back.

justin

TheEniGm17UK No worries. Glad to hear they are making it right. Definitely give us an update when you are re-united.

TheEniGm17UK

@justin I finally have my scooter back in my possession and couldn’t be more excited, only difference is it the colour it white version not black but I not worried about the colour change

Alinitum

Hey, I’m really sorry to hear about your frustrating experience. It’s never easy when you spend your hard-earned money on something and then it breaks so soon, especially with poor customer service on top of it. Waiting for weeks without clear communication must be really stressful. I’ve had similar issues in the past where I felt left in the dark with no updates, and I know how that can make things even worse.

One thing that has helped me with staying on top of communication and getting responses faster is using AI-powered tools like overchat.ai. It’s helped me write clear, concise emails and messages that get attention quicker, making sure I don’t miss any details when communicating with companies. It might not solve the service issue directly, but it can help ensure your follow-ups are more effective and professional.

I hope your scooter gets sorted soon, and you’re back out cruising! Keep pushing for those updates and hopefully you get a resolution soon.

Kovv33

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PolSlow

You got me interested

PolSlow

In my experience, poor customer service can quickly drive customers away, no matter how great the product is. That’s why it’s so important to focus on providing excellent support. One way to do this is by partnering with the best customer service outsourcing companies They can help ensure your customers always get the best service.

MadDrive

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alexarafat

That sounds incredibly frustrating—sorry you’re going through that. I had a similar wait with a local repair shop, not for an e-scooter but for some plumbing gear I sent in. It reminded me of when I ordered a 12-Piece Drain Rod Set for Pipe Maintenance — it arrived quick, but the support was nonexistent when one rod turned out faulty. Just like you, I had to chase them for weeks before getting a proper response. Hopefully, your Inokim gets sorted soon and you’re back out cruising!