I really feel for you — I know how frustrating it is when you’ve saved up for something like an e-scooter, bought it with excitement, and then end up dealing with silence and delays from the repair center. I’ve been through something similar myself — zero communication, endless waiting, and each day without a proper update just adds more stress.
Your story highlights how important it is for service to be not only technically competent but also transparent and communicative. That’s actually why I’m involved in developing Wellpin — a tool that helps customers book repairs, get confirmations, reminders, and see the status of their request without needing to chase down support or write endless emails. Everything is clear and easy to follow.
I hope your issue gets resolved soon and your scooter is back in action. If not, it might be worth filing a complaint through Citizens Advice or leaving a review to help others avoid a similar experience.
