I NEED HELP PLEASE

ZAY1248FBB

So my family’s electric scooter has been through a lot of small pebbles and branches and whatnot. However, every time we use it now it’ll go about 0.1 miles (not a typo!!!) before the battery goes from 4 bars, to 3 bars, then to 2, then to 1 final bar until it dies in a matter of 5 seconds. Yet, when I try to turn it back on, it does, with a full 4 bars! If you try to ride it again, however, it will die in a matter of 10 seconds at MAX. It won’t turn on again unless you give it a while (usually it works after 1-2 hours), and it still will do the EXACT SAME PATTERN. Could you help us fix this?

Also, it might help mentioning that it makes a strange sound when it is actually working; like a small branch is hacking into the wheels and making it sound strange; however the speed has stayed consistent since the day we got it.

Thank you so much!

ItsAqua

ZAY1248FBB I’m going through the same exact issue with my Hiboy S2R. I think it could be a battery issue because my old defective battery won’t do that but my new one will. Hiboy thinks it’s a controller issue and they’re sending me a replacement to see if it work if not they want me to send my scooter to their repair and research center.

ZAY1248FBB

Ok, but please update me!

Thank you so much!

ItsAqua

ZAY1248FBB Just received the controller yesterday and going to install it tomorrow

DrScootLittle

Thanks for the update! Let us know how it goes.
-Paul from ESG

ItsAqua

So I changed the controller and the results were the same. I really don’t know what’s wrong with it. I reached out to the company and awaiting their response.

DrScootLittle

I was thinking from the initial description that it sounded like a BMS/battery problem and not a controller problem but was hoping the manufacturer knew something I didn’t. I think they sent a controller because it was way less expensive than swapping out a battery, and just wanted to try that first. They may not have had a battery on hand.

ItsAqua

DrScootLittle I did receive a new battery from them to replace my defective one but it’s the new battery that’s starting to have this problem but the weird thing is that the first two weeks it was working fine then the scooter started to have the problem. First it started to act up when the battery was near dead but now it’s like when it’s fully charge it starts to have the problem.

ItsAqua

My defective battery doesn’t have this problem. Just the battery life dropping fast and regenerative braking is the only thing keeping the thing from dying after 3 miles of the eco mode

ItsAqua

Update the company decided to send me a new scooter if I send in my scooter

ItsAqua

I just received the new scooter and noticed there was some changes to it. Nothing bad about it just shocked on what changed. New thumb throttle style exactly like the Segway ninebot or S2 pro throttle. Old version was like a J shaped throttle. The fold mechanism seems better except the little clip that slides into the folding latch. It’s a bit loose compared to the old one. I thought it was the screw but it’s not. It’s easier to pull out the battery which is a big plus. Overall they improved the new version of the scooter ( Hiboy S2R).

ZAY1248FBB

Update; now it works, but for only 30 ish minutes

ItsAqua

ZAY1248FBB I think it’s could be the battery