Thanks. Unfortunately I am now getting the run around by the manufacturer in China. They have promised me a new battery for several weeks now and have continued to tell me it was on it’s way. Now I’ve learned it hasn’t even been shipped yet. What a mistake I made purchasing from the manufacturer in China. I had no idea that I had. The scooter was sent to me out of their warehouse in CA. Dealing with them started out well but now it’s like pulling teeth trying to get them to send it. It’s been one promise and one excuse after the other. It wouldn’t surprise me now if they ever send one. They told me last night (they’re 14 hours ahead) that they can’t find a carrier to deliver it. I told them to use UPS, Fed Ex or the US postal service and they said it was a battery. UPS told me of course they will ship a scooter battery. Now I’m not even sure given all the safety guidelines in place what to believe. But I know millions of batteries are shipped by companies each day all over the world. Do you know if this has any truth to it or are they playing more games with me? If not one of those three then who? I’ve had it with them. I’m about ready to purchase my own and say the hell with them. I contacted my bank and stand a good chance having a charge back issued me. I’ve also reported them to Consumer Affairs Fraud Division. I didn’t realize dealing with China and other foreign countries was this tough. From what I understand it’s quiet common for them to disregard any extended warranty you may have with them. I am furious over this and will never do it again. Had I been smart I would have waited until the seller on Amazon got more of them in stock and bought from them. At least I would have had someone from the states upholding my 12 to 24 month warranty. Live and learn. Any suggestions to make them step up to the plate and honor this warranty? They have my money and it appears that’s all that matters to them.
I appreciate all you’ve helped me with. I’ve learned a lot from you.