Apollo Phantom Advice

PaulN · 2021-07-12T21:21:26+00:00

I have a brand new Apollo Phantom a week old that looks beautiful but does not work. It drove briefly but it would not get more than a few miles before it wo...

Apollo Phantom Advice

ItsAqua

PaulN

Fulkaffe

PaulN But aren’t we supposed to be able to trust ESG staff? 🤔

2muchcoffee4me

Fulkaffe Yea, but ESG reviews the scooter itself, not the after support, customer service, warranty issues, etc.

I’m also willing to bet that if ESG (or any review site) had an issue with an Apollo scooter they were testing, Apollo PR would get customer service on it lighting quick. The same can’t be said if one of US has an issue with their scooters.

Fulkaffe

2muchcoffee4me But people are reporting about dead chargers (the new city), scratches, trouble connecting with the app and so on. But esg never mentioned that. Maybe they (and the rest of the “big reviewersl”) where sent a working one 😕. A good customer support is not a important thing if the scooter are quality built

2muchcoffee4me

Fulkaffe Totally. They may have also recieved ones that were checked and tested before hand, rather than fresh off the boat from the factory in China like everyone else did.

ItsAqua

Fulkaffe ESG and other scooter reviewers mostly receive pre production models

Fulkaffe

Sound a bit corrupt imo. Guess I’ll look elsewhere for real reviews. Thanx

2muchcoffee4me

Fulkaffe I do find that the reviews on ESG come off as sounding PR based sometimes.
The Apollo ones always praise Apollo’s “excellent support”, which we all know is BS.

I’m not trying to dig on ESG, but they should at least look into stuff like real world support (with actual owners, not just reviewers) before telling viewers how great it is.

Also, there’s almost no point in reviewing pre prod models, because the final product could be a steaming pile of crap when the company decided to change something major to save money.

ItsAqua

Fulkaffe that’s what we’re here for real reviews 🙂

PaulN

ItsAqua Nice post Aqua.
Have a look at Apollo’s official YouTube video from Friday night. I posted a comment on there and they replied. Today my display mysteriously is being shipped btw I believe as a result.

On one hand i really want Apollo to succeed. I really believe they have people there that have conceptualized a good range of scooters. I think many of us look at the video’s and we are sold on buying one. I know i was. The phantom was presented as the top of the food chain for the $2000 to $2500 scooter category. But their own success is killing their secondary sales and resulting in these negative posts all over the internet. Everyone at Apollo has been kind and apologetic, I will give them that. I have heard those apologies for a year now on multiple QC issues. I’m patient because I have 4 scooters and tools. So a down scooter is an annoyance to me.

However.. for someone sold on the hyped up videos who saved up their hard earned money that RELY’s on their scooter for real life daily transport, it’s a whole different story. What if I was a student that was driving to a summer job each day. They would have no scooter for 3 months. That IMO is not acceptable. (I’m a 5 hour drive from their head office, ½ hour away from their pop up store, don’t forget)

Lets all hope that Apollo can get it together and be truly one of the best scooter companies out there one day.

ItsAqua

PaulN I think if they’re pressured enough they would do something about it. For a scooter that’s $2000+ you would expect good support. I get that a lot of products are on back order now but even before that Apollo still did the same thing. I’m basically the person you’re describing since I don’t have enough money saved up for a car yet if my scooter is down I would be in deep trouble that’s why I gotta have 2 scooters now

babblefish

ItsAqua Yeesh, it sounds like you’re a good candidate for a petro scooter. I have a 2008
Genuine Buddy 150cc scooter thats been as reliable as a stone. Always starts and runs, good on gas, and a lot of fun to ride. Plus I have a top case on the luggage rack so along with the under seat storage, I can carry a lot of stuff like groceries the take-out food. And you can carry a passenger. Replacement parts are easy to get and relatively cheap. I’ve put about 15K miles on it so far and the only things I’ve had to replace were a battery, tires, and brake pads. All normal wear items. I bought mine used for $450 off Craigslist though it needed a little bit of work to get it running since it was sitting unused for over a year. Dead battery, gunked up gas tank were the only issues. You can easily find them in perfect running condition for under $2000. Yeah, I know, it burns dead animal bodies, but along with my electric scooter, and the fact that it doesn’t use that much gas and doesn’t take up much space, I feel perfectly fine about it. The Buddy is also available in a 50cc, 125cc, and 170cc version. The 50cc and 125cc versions are the most plentiful.

ItsAqua

babblefish I would actually get the Honda Navi too bad it’s considered a motorcycle when it’s actually a scooter

RobertK

I have the phantom, I wish I got the 60V version. It seems to me that the remaining distance algorithm needs to be updated. It said I have over 20km remaining, only at that point you’ve lost all the torque and speed. I wound up pushing, it looks bad for Apollo. Anyway, you all sound like a bunch of babies, it’s an awesome scooter, you just need to learn to ride and care for it.

I use slime in the rear tire, to avoid flats.
watch a couple good quality break adjustment videos on Utube. And remember to lean back when breaking.
Lubricate properly.
when it comes to remaining distance, subtract 25km when you get down to two bars. Even single motor mode.
get a good quality helmet.
use soap when you reinstall your tire.
clean it with a damp paper towel after each change, this is an inspection at the same time.

ItsAqua

RobertK we’re not talking about the scooter we’re talking about the customer service/support

PaulN

RobertK
No - I’ll correct aqua. I don’t appreciate being called a baby by what could even be an Apollo marketing firm with a 2 day old account trying to attack paying clients that are frustrated with their purchase.

The Phantom deserves the criticism it gets, It’s a mediocre scooter, masquerading as “Best scooter of 2021”. It was touted as the “scooter of the year”, but it falls far short of that,

None of your points address multiple legit QC issues of the Phantom, You have posted some maintenance and safety tips? which have nothing to do with the complaints or their complete lack of real customer support which consists of using the word “sorry” infinitely during your interactions.

We are even now seeing the “great” V3 upgrade kit being offered and marketed. Well I did my own upgrade, I purchased a different manufactures scooter. Very happy that I did. I would never recommend the Phantom to anyone after my continuing experience with it. Glad your happy with yours, everyone has their own experiences and is entitled to post them good or bad here.

2muchcoffee4me

ItsAqua Exactly!

ItsAqua

PaulN can’t lie it looks like a great scooter and I do like the display with the remaining miles features but that’s all. I feel like some people have good experience and really like what they have and can’t stand people pointing the negatives to it or the truth so they have to insult us because they’re upset. No scooter is perfect and alike and that’s is what makes a scooter because there’s room for improvement except with Apollo scooters no idea why they keep upgrading when the upgrades doesn’t fix any problems only makes more

2muchcoffee4me

PaulN I agree. Apollo keeps “upgrading”, but they can’t even sort out the problems that they already have.

Their customer service offering only “sorry, we’re overwhelmed” just doesn’t cut it.

They aren’t new to this game. They should have long sorted out their customer service issues and staffing long ago. Why haven’t they? Because they are happy just taking your money, hoping the scooters they drop ship to you from China hold up, and if they don’t…they just make excuses.

Every scooter can have issues, that’s a given. It’s how the companies deal with them that matters, and Apollo fails.

I would never recommend them to anyone.

ItsAqua

2muchcoffee4me is it me or these new generation of lime scooters kinda look like Apollo scooters. I remember they used Segway scooters and a couple of other different ones but these new ones kinda remind me of Apollo scooter

2muchcoffee4me

ItsAqua I haven’t looked, tbh. We don’t have the lime scooters here, only the bikes.

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